Cookie Policy
Effective date: 3 June 2026
1. About this Cookie Policy
This Cookie Policy explains how Fort Hospitality Holdings Limited uses cookies and similar technologies on FHH.group.
FHH.group is the public-facing operating brand of Fort Hospitality Holdings Limited. References in this policy to “we”, “us”, “our”, “FHH.group”, or “the company” mean Fort Hospitality Holdings Limited.
This policy should be read together with the Privacy Policy, Terms of Use, Contact and Advisory Enquiry Notices, and any cookie settings or cookie declaration made available through the website.
Cookies and similar technologies help websites function, maintain security, remember preferences, measure usage, and support controlled website administration. We use them in a deliberate and proportionate way and provide users with choices where consent is required.
2. What cookies and similar technologies are
Cookies are small text files placed on a browser or device when a person visits a website. They can help a website recognise a device, remember selected information, support security, and understand how the website is being used.
Similar technologies may include scripts, tags, tracking pixels, local storage, session storage, software development tools, device identifiers, and other technologies that store information on a device or access information already stored on a device.
For simplicity, this policy refers to cookies and similar technologies together as “cookies” unless the context requires a distinction.
3. How we use cookies
The website uses a controlled cookie and consent structure. Strictly necessary technologies may operate where they are genuinely required for the website or for a service requested by the user.
Non-essential analytics technologies are used only where the relevant consent has been given through the website's consent-management controls, unless a lawful exception applies and we choose to rely on it.
At launch, the intended implementation is that Google Analytics 4 or any equivalent non-essential analytics tag should remain blocked until the relevant analytics consent has been given. The cookie banner, cookie settings panel, live cookie declaration, tag configuration, Privacy Policy, and this Cookie Policy should remain aligned with one another.
At the time of publication, the website is not intended to use advertising, remarketing, behavioural profiling, or session-replay technologies. If that position changes, this policy and the website’s consent controls should be reviewed and updated before those technologies are used.
4. Categories of cookies used on the website
The website may use the following categories of cookies and similar technologies.
Strictly necessary cookies
These support core website operation, security, load balancing, fraud or misuse prevention, form operation, and recording consent or preference choices where needed for site administration. They may operate without consent where they are genuinely necessary for the website or for a service requested by the user.
Preferences and functionality cookies
These remember selected settings and improve convenience or user experience where appropriate. They are used where suitable and, where required by law, based on the user’s choice.
Analytics cookies
These help us understand website usage in aggregate, including pages viewed, interactions, referral sources, approximate region, device and browser information, and website performance signals. They are used only where the relevant consent has been given, unless a lawful exception applies and we choose to rely on it.
Advertising and tracking cookies
These may support advertising, remarketing, cross-site tracking, behavioural profiling, campaign attribution, or similar tracking activity. They are not used at the time of publication. If introduced, they would be enabled only with appropriate transparency and consent controls where required.
5. Technologies and providers
The website may use carefully selected providers and technologies to support hosting, content delivery, security, consent management, tag administration, website measurement, form handling, and general website operation.
The precise cookies and similar technologies in operation may change as the website is maintained, updated, or secured. The live cookie settings panel or cookie declaration should provide more detailed information about the current technologies in use, including provider, category, purpose, and duration where that information is available.
Provider categories may include:
- website hosting, infrastructure, security, and content delivery providers;
- a consent-management platform used to record and manage cookie choices;
- Google Tag Manager or a similar tag-management tool;
- Google Analytics 4 or a similar analytics service, where analytics consent has been given;
- form-handling, anti-spam, and security tools used to support contact, advisory enquiry, careers, or register-interest routes; and
- other operational tools that are necessary to maintain, protect, or administer the website.
6. Google Tag Manager and Google Analytics 4
The website may use Google Tag Manager to help manage website tags in a controlled way. Tag-management tools are used to organise and deploy certain scripts or tags, and non-essential tags are intended to respect the user’s consent choices.
The website may use Google Analytics 4 to understand aggregate website usage and improve navigation, content, performance, and user experience. Where analytics consent is required, Google Analytics 4 should not operate before the relevant consent has been given.
Analytics information may include usage events, pages viewed, approximate location derived from network information, device and browser information, referral source, and interaction data. Analytics information is used for website measurement and improvement, not for public visitor profiling by FHH.group.
Google Search Console may also be used to understand search visibility and site performance in search results. It is not intended to operate as a behavioural tracking tool on the public website.
7. Consent, choice, and control
Where consent is required, consent must be a genuine, informed, and positive choice. Continuing to browse the website, silence, inactivity, or closing a banner is not treated as consent for non-essential cookies.
The website's cookie controls allow users to accept, reject, or manage non-essential cookie categories. Users should be able to review and change their choices later through a cookie settings link or equivalent control made available on the website.
Users should be able to review and change their choices later through a cookie settings link or equivalent control made available on the website.
Rejecting non-essential analytics or similar technologies should not prevent access to the public website, although it may reduce our ability to understand aggregate website usage and improve the site.
8. Cookie duration and retention
Some cookies are session cookies and are deleted automatically when the browser is closed. Others are persistent cookies and remain on a device for a defined period or until deleted earlier by the user.
The length of time a cookie remains on a device depends on its purpose, the service provider involved, and the configuration applied. Strictly necessary cookies should be retained only for as long as needed for their operational purpose. Consent records may be retained for a reasonable period to demonstrate and manage user preferences.
The live cookie declaration or settings panel should provide more precise information about current cookies, including duration where appropriate.
9. Managing cookie preferences
Users can manage their preferences at any time through the cookie settings controls made available on the website.
Most browsers also allow users to review, block, or delete cookies. Browser-level controls can be useful, but they may not always replace website-specific consent choices, and disabling strictly necessary technologies may affect the operation of parts of the website.
If a user clears cookies from their browser, uses a different device or browser, or changes browser settings, they may be asked to provide cookie preferences again.
10. Forms, security, and similar technologies
The website may use technologies that support contact forms, advisory enquiry forms, careers forms, register-interest forms, file-upload routes, anti-spam checks, abuse prevention, and secure transmission or handling of submissions.
Where Google reCAPTCHA or a similar form-security service is used, that service may use cookies or similar technologies and may process technical and interaction information for security, spam-prevention, fraud-prevention, and abuse-prevention purposes. The live cookie declaration or settings panel should describe those technologies where required.
Some of these technologies may be strictly necessary where they are required to provide a form or maintain website security. Other technologies operate only where the relevant consent requirement has been met.
More information about form submissions, advisory enquiries, attachments, and related personal information is provided in the Privacy Policy, Contact and Advisory Enquiry Notices, and Careers and Register-Interest Privacy Notice.
11. Third-party services and external links
Where third-party services set or access cookies through the website, we aim to use them in a controlled way and provide appropriate transparency and consent controls where required.
Third-party service providers may process information in accordance with their own privacy materials and contractual arrangements. Links to external websites are outside our control, and those websites may use their own cookies or similar technologies.
Users should review the privacy and cookie information of third-party websites before interacting with them or providing information through them.
12. Children
The website is not directed to children and is not intended to use cookies or similar technologies to profile children. If we become aware that information relating to a child has been submitted or collected in a way that is not appropriate for the website, we will review the position and take reasonable steps where required.
13. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the website, technologies used, service providers, consent-management tools, legal requirements, or our approach to website measurement and administration.
When material changes are made, the effective date at the top of this policy will be updated and, where appropriate, additional steps may be taken to draw the changes to users’ attention.
14. Contact
If you have questions about this Cookie Policy or the technologies used on FHH.group, please contact hello@fhh.group.
Postal correspondence may be sent to Fort Hospitality Holdings Limited, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.