Contact and Advisory Enquiry Notice

Effective date: 3 June 2026

1. About these notices

These Contact and Advisory Enquiry Notices explain how the contact routes on FHH.group are intended to be used and how information submitted through those routes may be handled.

FHH.group is the public-facing operating brand of Fort Hospitality Holdings Limited. References in these notices to "we", "us", "our", or "FHH.group" mean Fort Hospitality Holdings Limited.

These notices should be read alongside the Privacy Policy, Cookie Policy, Terms of Use, Legal Notice and Company Information, and, where relevant, the Careers and Register-Interest Privacy Notice.

2. Purpose of website contact routes

The website provides contact routes to support genuine, relevant, and proportionate first contact with Fort Hospitality Holdings Limited.

Contact routes may be used for general company enquiries, advisory enquiries, company-level conversations, strategic or commercial discussions, partnership-related enquiries, supplier or specialist collaboration, and other appropriate communications connected with the company's work.

Website forms are intended to help route enquiries, support efficient review, and allow us to assess whether a request appears relevant to the company's scope, capacity, timing, and operating focus.

3. Types of enquiries covered

These notices apply where you contact FHH.group through the website, by email, or through another contact route made available by the company in connection with the website.

General contact enquiries

These may include company-level questions, general messages, non-sensitive introductions, supplier communications, or other appropriate first-contact messages.

Advisory and strategic enquiries

These may include enquiries about hospitality, QSR, service-led businesses, strategic review, operational performance, growth, franchise, commercial, or company-level matters.

Partnership or collaboration enquiries

These may include messages about potential strategic, specialist, supplier, project-based, or commercial collaboration.

Careers and register-interest enquiries

These may include role applications, speculative profiles, capability expressions of interest, CVs, portfolios, and talent-related communications. These are also covered by the Careers and Register-Interest Privacy Notice.

Attachments and supporting materials

These may include documents, files, summaries, portfolios, decks, CVs, or other materials submitted where the relevant form or route permits attachments.

4. General contact enquiries

When you complete a general contact form or contact us by email, we may use the information provided to review the message, route it internally where appropriate, respond to the enquiry, manage follow-up, and maintain a limited record of the communication.

Please provide only the information that is reasonably necessary for us to understand and respond to your request. General contact routes should not be used to send confidential, privileged, restricted, excessive, irrelevant, or highly sensitive material.

5. Advisory, strategic, and company-level enquiries

Where you contact us about advisory, strategic, operational, commercial, partnership, investment-adjacent, or company-level matters, we may use the information provided to assess relevance, understand the issue presented, determine whether a follow-up conversation is appropriate, and prepare for that conversation where it proceeds.

Initial website submissions are intended to support first contact only. They are not intended to replace a proper briefing process, confidentiality arrangements, engagement terms, a statement of work, or any formal written agreement.

An enquiry submitted through the website does not create an obligation on us to accept an engagement, continue a discussion, provide advice, submit a proposal, or begin work.

Please begin with a concise commercial summary rather than a full confidential brief. Where more sensitive information may be required, it is usually better to agree the appropriate basis for sharing it first.

6. Confidential, privileged, or sensitive information

Please do not send confidential, privileged, proprietary, restricted, commercially sensitive, security-sensitive, or highly sensitive personal information through a public website form unless an appropriate basis for receiving that information has already been agreed.

If a matter may require the exchange of confidential information, it is generally preferable to begin with a high-level summary and then agree the next step through direct contact or a suitable written arrangement.

Sending unsolicited material through the website or to a public contact address does not by itself create a duty of confidentiality beyond any duty that may arise under applicable law.

The public website is not a secure data room, client portal, legal intake portal, regulated advisory portal, or formal document-exchange environment.

7. Attachments and supporting materials

Where the website permits attachments, please provide only materials that are reasonably necessary for an initial review of the relevant enquiry or process.

Examples of supporting materials may include a concise business summary, a short project outline, a limited operating overview, a credentials document, a CV, a portfolio, or another relevant file. Full confidential briefs, extensive data exports, sensitive employment records, financial documents, legal documents, customer lists, personal identity documents, payment information, or security-sensitive materials should not be submitted through public forms unless an appropriate basis has already been agreed.

Any file type, file size, upload limit, or attachment instruction displayed on the relevant form applies in addition to these notices.

We may decide not to open, review, retain, or respond to attachments that appear unsafe, unlawful, excessive, corrupted, irrelevant, confidential without an agreed basis, or inconsistent with the intended purpose of the form.

Attachments may be subject to security, spam, malware, or abuse checks by us or by service providers used to support website forms, email, hosting, storage, or communications.

Where reCAPTCHA or a similar anti-spam or abuse-prevention service is used on a form, it may process technical and interaction information for security, spam-prevention, and abuse-prevention purposes in connection with that submission.

8. Review and response expectations

We aim to review genuine and relevant enquiries carefully. However, submitting a form, sending an email, or uploading an attachment does not guarantee a reply, meeting, proposal, assessment, recommendation, engagement, employment process, partnership discussion, or other follow-up.

Where a request appears to fall outside our focus, capacity, timing, or scope, we may decide not to proceed further. We may also decline, ignore, filter, block, or delete messages that appear abusive, deceptive, unlawful, irrelevant, unsafe, automated, promotional, or inconsistent with the purpose of the website.

Any advisory, strategic, commercial, supplier, contractor, employment, or collaboration relationship will proceed only where the relevant parties agree appropriate written terms or other formal written arrangements.

9. How enquiry information may be used

Information submitted through contact routes may be used to:

• review, route, and respond to the enquiry;
• assess whether the enquiry is relevant to the company's scope of work, operating focus, timing, and capacity;
• prepare for an initial call, meeting, or follow-up where appropriate;
• manage records, correspondence, scheduling, and internal review;
• protect the website, our systems, our people, and our communications against misuse, abuse, spam, malicious traffic, or security threats;
• maintain appropriate records and protect legal position where necessary and proportionate; and
• administer company operations connected with the enquiry or any resulting relationship.

10. Service providers and form handling

The website may use carefully selected service providers to support form handling, hosting, email delivery, cloud storage, website security, analytics, consent management, and business communications.

Where a third-party form-handling or communications provider is used, that provider may process enquiry information, attachments, technical information, or routing information on our behalf for the purpose of receiving, storing, forwarding, securing, or administering form submissions.

The specific providers, processing locations, safeguards, and technical arrangements may change over time. More detail about categories of service providers, international transfers, and data protection rights is set out in the Privacy Policy.

11. Data protection notice for contact routes

When you submit a contact or enquiry form, your information is handled in accordance with the Privacy Policy and any more specific privacy notice that applies to the relevant page, form, or process.

Submitted information may include contact details, organisation details, message content, enquiry details, attachments, technical information, and correspondence records. Please do not provide personal information that is unnecessary for the purpose of the enquiry.

If the website uses non-essential analytics technologies, those technologies operate in accordance with the choices made through the website's cookie settings controls, where consent is required by law.

12. Retention and follow-up

Enquiry information may be retained for a reasonable period in line with the Privacy Policy so that follow-up can be managed, records can be maintained, duplicate or inconsistent communications can be avoided, and legal position can be protected where necessary.

Where an enquiry does not progress, records are not kept indefinitely. General contact, advisory, strategic, partnership, and commercial enquiries that do not become active engagements are typically retained for up to 24 months from the last meaningful contact, unless a shorter or longer period is appropriate in the circumstances.

Where an enquiry becomes an active engagement, contractual relationship, employment process, supplier relationship, or other formal relationship, records may be retained in line with the legal, contractual, operational, accounting, or record-keeping requirements that apply to that relationship.

13. Misuse of contact routes

You must not use the website's contact routes to submit or transmit material that is unlawful, harmful, threatening, abusive, defamatory, discriminatory, misleading, malicious, infringing, spam-related, excessive, technically harmful, or clearly unrelated to the purpose of the website.

We may ignore, delete, filter, block, restrict, or take other appropriate steps in relation to messages, forms, attachments, traffic, or communications that create legal, operational, security, reputational, or technical risk.

We may also preserve relevant records where reasonably necessary to investigate misuse, protect systems, maintain security, respond to legal obligations, or protect our position.

14. Relationship with other website policies

These notices should be read together with the website's Privacy Policy, Cookie Policy, Terms of Use, Legal Notice and Company Information, and, where relevant, the Careers and Register-Interest Privacy Notice.

The Terms of Use explain the wider legal framework for website access and use. The Privacy Policy explains how personal information is handled. The Cookie Policy explains the use of cookies and similar technologies. The Careers and Register-Interest Privacy Notice explains how recruitment and talent-related information is handled.

15. Contact

If you have questions about contacting us through the website or about the way form submissions are handled, please contact hello@fhh.group.

Postal correspondence may be sent to Fort Hospitality Holdings Limited, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.